At Aiden’s Market, all sales are final.
Aiden’s Market sells Roblox digital products. These include 3D models, RBXM and RBXL files, meshes, textures, scripts, scripted systems, asset packs, and related digital content. Digital files can’t be returned once they’ve been delivered, accessed, or downloaded, so every purchase is final.
When you buy from Aiden’s Market, you agree to this Refund Policy, our Terms of Service, and our Asset Usage Rules.
1. No Refunds
We don’t give refunds for any product, service, or digital good after an order is completed. This covers models, RBXM and RBXL files, meshes, textures, scripts, asset packs, custom products, product updates, and all related digital material.
2. Delivery
You may get access to your product immediately after you buy it. A product counts as delivered once you have access to it. Delivered digital files can’t be returned, exchanged, or taken back.
3. Your Responsibilities
Before you buy, it’s up to you to:
- read the whole product page, including the title, description, images, file types, notes, and warnings
- make sure the product fits your needs
- check whether you already own the product
After you buy, it’s up to you to check your email, spam folder, receipt, download page, and store account for your files.
4. What Products Include
Unless the product page clearly says otherwise, products are not scripted. They don’t include working systems, tools, animations, gameplay code, setup, or installation. We deliver products as RBXM files, RBXL files, meshes, textures, models, or other Roblox-compatible files.
We won’t give a refund because you expected scripting, setup, features, or services that the product page doesn’t list.
5. Buyer Error and Duplicate Purchases
We don’t give refunds for buyer error, including:
- buying the wrong product
- buying the same product more than once
- changing your mind or no longer needing the product
- misunderstanding the product or not reading the description
- not knowing how to use RBXM or RBXL files
- not checking your email or download links, or not finding files that were delivered correctly
- forgetting you already bought the product, or buying it again from a different account
- expecting something the product page doesn’t advertise
6. Compatibility
We don’t guarantee that every product will work with every game, script, system, plugin, Studio setup, or workflow. Make sure a product fits what you need before you buy.
We won’t give a refund for problems caused by your own Studio setup, edits, scripts, plugins, project structure, Team Create setup, or third-party tools.
7. Support
We give support when it’s reasonable, for problems with the original product, such as missing, broken, or incorrect files or delivery problems.
Support doesn’t include:
- custom development or scripting
- product setup
- Roblox Studio lessons
- editing assets for you
- fixing changes you made
- making a product work with your specific game or workflow
8. Chargebacks and Disputes
You agree not to file a false chargeback, payment dispute, or claim after you’ve received access to a product. A dispute opened after delivery may count as breaking this Refund Policy, the Terms of Service, and the Asset Usage Rules.
If you open a dispute, Aiden’s Market may:
- remove your product access
- deny you support
- block your future purchases
- blacklist you
- send proof of delivery to the payment processor
- take any other action needed to protect our products and business
Dishonest disputes can mean permanently losing access to all Aiden’s Market products and services.
9. Unauthorized Purchases
Aiden’s Market is not responsible for purchases made by anyone who uses your account, device, payment method, email, Discord, Roblox, or store account. Keep your accounts and payment details secure.
If someone used your payment method without your permission, contact your bank or payment provider.
10. Product Updates
We may update, change, replace, or remove products at any time. A purchase doesn’t guarantee lifetime updates, future versions, new features, or custom edits unless the product page clearly says it does.
We won’t give a refund because a product was updated, changed, replaced, or removed, or because it no longer suits your preferences.
11. Rule Violations
If you break the Asset Usage Rules, Aiden’s Market may remove your access to products and support. Breaking the rules includes reselling, redistributing, leaking, sharing files, giving others access through Team Create without permission, filing false chargebacks, or claiming you made our assets. Anyone who breaks our rules will not get a refund.
12. Limited Exceptions
We make refund exceptions only rarely, and only at our discretion. We may review a case where delivery clearly failed or files are missing and support can’t fix the problem.
Sending a request doesn’t guarantee a refund. Buyer error, duplicate purchases, and anything else listed in section 5 are never exceptions.
13. Agreement at Purchase
Before you complete a purchase, you must click to agree to this Refund Policy, the Terms of Service, and the Asset Usage Rules. If you don’t agree, don’t buy, download, access, or use any Aiden’s Market product.
14. Contact Us
For questions about this policy or help with a product, join our Discord: discord.gg/NDrbHAnYjV